Training and Technology Coordinator

Training and Technology Coordinator Job Summary

The Training and Technology Coordinator will be responsible for implementing, managing, and maintaining the statewide National Respite Care Provider Training program via the Talent LMS platform and overseeing the launch and ongoing operation of the Tennessee Respite Care Registry. This position will play a central role in recruiting, training, onboarding, and supporting paid and volunteer respite providers to ensure they meet quality and safety standards and remain active in the registry.

The Coordinator will also provide technical support, deliver monthly continuing education to volunteers, and collaborate with statewide partners to promote provider participation and caregiver awareness.

This is a hybrid position based in the Nashville office. During the first three months of employment, the position requires full-time, in-office work (40 hours per week) as part of an initial probationary and onboarding period. Upon successful completion of this three-month probationary period, the employee will be eligible to transition to a hybrid schedule, with a required minimum of two in-office days per week, and additional in-office time or travel as needed.

The position requires reliable transportation for travel to visit partner sites and conduct outreach across the State. This position requires regular in-state travel, including a minimum of three consecutive overnight stays away from home per month, to conduct outreach at partner sites.

This position includes a six-month probationary assessment period, with a performance review at 90 days and a final review at the six-month mark to assess progress, long-term fit, and success in the role. Continuation in the role is contingent upon meeting established performance standards.

The Tennessee Caregiver Coalition is committed to actively cultivating and preserving a culture of equity, inclusion and connectedness. We strive to create a space that enables everyone to bring their full self to the work and that embraces the full spectrum of humanity. These values permeate all aspects of our work.

We are committed to equitable hiring, training, promotional practices, and policies. We value the unique contributions people bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, marital status, religion, ability, sexual orientation, and beliefs.
We strongly encourage people from underrepresented groups to apply.

• Must be available to work up to five evenings per month to provide provider and volunteer trainings and accommodate volunteer schedules.

• Maintain a positive, solutions-focused attitude, ensuring:
• 100% of interactions with staff, volunteers, and partners are respectful, professional, and encouraging
• Concerns and challenges are addressed constructively, with a focus on problem-solving rather than negativity
• Personal stress and frustrations are managed in a way that does not negatively impact the workplace environment
• Demonstrate commitment to TCC values in action, ensuring:
• Decisions, interactions, and leadership actions align with TCC’s mission and values
• Proactively models agency values in everyday work, including integrity, accountability, and compassion
• Commitment to equity and inclusion, ensuring:
• Actively participates in agency-wide equity and inclusion efforts
• Addresses bias and inequities within programs and operations in a thoughtful and proactive manner
• Ensures staff, volunteers, and program participants feel valued, respected, and included
• Support a collaborative and morale-boosting work environment, ensuring:
• Encourages teamwork, open communication, and mutual respect among staff
• Addresses agency morale concerns within two weeks when issues arise
• Recognizes and celebrates staff successes and program achievements regularly
• Attends and contributes positively to all staff meetings and agency discussions

• Implement the National Respite Care Provider Training for paid and volunteer respite providers using the Talent LMS platform.
• Develop and deliver monthly continuing education sessions for providers and volunteers, covering topics such as dementia care, sensory-friendly practices, and safety protocols.
• Collaborate with partner agencies and experts to create supplemental training materials and videos on caregiving-related topics.
• Track training completion, competency assessments, and certification renewals.

• Actively recruit paid and volunteer respite providers statewide, with an emphasis on rural and underserved communities.
• Guide providers through the training, background check, and onboarding process.
• Maintain ongoing contact with all individuals who complete training to ensure they are successfully added to the registry, secure respite care…