Student Finance Specialist

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage ista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development.

Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

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Job Description

Opportunity at a Glance
This role promotes student success by delivering accurate, timely, and student-centered advisement in the area of student finance. The position provides onsite support and advocacy for prospective students and applicants throughout the new student process, including financial aid guidance and education that builds financial literacy to help students achieve their educational goals. The role models Covista values and actively fosters a culture of CARE aligned with the organization's mission, vision, and purpose.

In addition, the position serves as a backup for enrollment events and provides support to continuing students as needed.

Responsibilities

• Supports prospective students and applicants throughout the new student process by working with enrollment to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.

• Create and confirm an accurate financial plan by establishing time frames to complete any application process to be financially prepared to start and stay in school.

• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders.

• Attend and support campus connection sessions in collaboration with the enrollment team and student support liaison.

• Accurately and thoroughly documents all interactions in the appropriate institutional systems.

• Educates students on financial responsibility, including cost of attendance, funding timelines, repayment considerations, and implications for continued enrollment.

• Assist and engage students through a variety of communication. This may include virtual advising appointments, inbound/outbound calls, e-mail, SMS, and proactive outreach to students to deliver first contact resolution.

• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.

• Supports the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options. Develops and confirms accurate financial plans by setting clear timelines for completing application processes, ensuring students are financially prepared to start and persist in their education.

• Meets established service level expectations for response time, quality, and student satisfaction across all communication channels.

• Actively manages follow-up tasks to ensure timely completion…