Field Service Technician

Overview

Specialized Recruiting Group is seeking a Field Service Technician north of the Nashville metro area to service automation equipment at pharmacies in the region.

As a Field Service Technician, you will provide advanced level technical support through the performance of on-site servicing and repair of complex pharmacy automation and systems. You will inspect and approve operational quality of systems and equipment. You will also periodically install products and train customers in its operation.

This is a Full-Time, Direct Hire position with a guaranteed base salary of $65,000 to $70,000, plus overtime, as well as medical, dental, vision insurance, and 401(k). A company vehicle is also provided, all expenses paid.

• Installation, calibration, testing, maintenance and repair of pharmacy automation equipment and systems in various pharmacy environments. Manage installation assignments and assigned customers within a district.
• Submit documentation and service reports via electronic reporting.
• Deliver strong customer service and problem resolution skills at new and existing client sites. Ensure customer satisfaction and maximum uptime by maintaining equipment functionality and by troubleshooting and repairing hardware and software related problems. Monitor status of problem resolution at all times.
• Instruct customers in the operation and maintenance of products. Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Increase knowledge, skills and abilities with focus on becoming a technical expert on core products.
• Respond to last-minute escalations, which may require overnight stays.
• Apply technical expertise and statistical analysis techniques to diagnose problems; refer to technical manuals and schematics as needed.
• Ensure technical information is updated by reviewing and editing service manuals, service bulletins and product reference material.
• Develop and implement programs for advanced product training. Act as the Subject Matter Expert (SME) by providing detailed technical training. Assist entry-level FSEs to shorten the learning curve on new products.
• Foster positive customer relations by responding to complaints/inquiries in a cooperative, supportive, and professional manner. Resolve problems in a timely and efficient manner.

• Associates or bachelor’s degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology
• 3-5 years of experience in a field service role
• An equivalent combination of education and relevant experience servicing medical or complex business equipment may be substituted
• Proficient knowledge of Microsoft operating systems, including Windows 2000, XP, Windows 7
• Extensive knowledge and ability to utilize CMD prompt commands
• Ability to locate and edit configuration and XML files within a file structure
• Knowledge of setup and use of routers and switches, along with networking and TCP/IP
• Understanding of ghosting and re-imaging processes
• Comfort with extensive travel, within and outside of district, often over multiple days
• Ability to lift up to 75 pounds
• Must have clean driving records
• Must have ability to pass a drug-screening after accepting an offer of employment