Card Manufacturing Quality Engineer

Overview

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Card Manufacturing Quality Engineer

About your role:

As a Card Manufacturing Quality Engineer, you will execute and enhance the Quality Management System (QMS) at our Nashville card manufacturing site. You will partner closely with operations, engineering, and quality leadership to strengthen process controls, resolve complex quality issues, and support audits. Your work helps ensure every payment card we produce is secure, compliant, and manufactured with consistent, measurable quality.

• Apply statistical methods to manufacturing process control, including Statistical Process Control (SPC), control charts, process capability (Cp/Cpk), hypothesis testing, and normal distribution analysis.
• Support implementation, maintenance, and continuous improvement of a robust Quality Management System (QMS) aligned to ISO 9001 and applicable regulatory and customer requirements.
• Lead investigations and resolve complex quality issues through cross-functional collaboration using structured problem-solving methods such as 8 Disciplines (8D), 5 Whys, Fishbone diagrams, and similar root cause analysis tools.
• Analyze quality data, returned product/Return Material Authorization (RMA) trends, customer defect complaints, and supplier metrics; prepare clear reports with recommendations and prioritized, risk-based actions.
• Coordinate and perform internal process and product audits, and support external audits by driving auditor readiness, data preparation, and on-floor execution.
• Develop, apply, revise, and maintain quality standards and inspection criteria for processing materials into partially finished and finished payment card products, including associated DFMEA, PFMEA, and Control Plans.
• Drive Corrective and Preventive Actions (CAPA), including containment, root cause analysis, and definition and verification of permanent corrective actions, using risk-based prioritization.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 4+ years of experience in a manufacturing, industrial production, or supplier/contract manufacturing quality environment supporting production processes or products.
• Experience applying statistics to manufacturing process control, including SPC, control charts, and process capability (Cp/Cpk), using tools such as Minitab or similar statistical software.
• Experience with Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), DFMEA, PFMEA, Control Plans, structured problem-solving (such as 8D), Corrective and Preventive Actions (CAPA), Supplier Corrective Action Requests (SCAR), and Gage Repeatability and Reproducibility (Gage R&R).
• Experience performing root cause analysis across raw material, sub-assembly, and finished product levels for mechanical and/or electrical components and assemblies.
• Experience using Microsoft Office tools (Excel, Word, PowerPoint, Outlook) and familiarity with Enterprise Resource Planning (ERP) or Materials Requirements Planning (MRP) systems such as SAP or similar platforms.
• Experience communicating technical quality concepts and influencing cross-functional teams to drive closure on quality issues and actions.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or a related engineering discipline, or equivalent combination of education, related experience and/or military experience.

• Certified Quality Engineer (CQE) from the American Society for Quality (ASQ) or a similar industry-recognized quality certification, or…