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Mid-Level IVR & Telephony Engineer Federal CCaaS
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-06-08
Listing for:
Creative Solutions Services, LLC
Full Time
position Listed on 2026-06-08
Job specializations:
-
Engineering
Telecoms Engineering
Job Description & How to Apply Below
Creative Solutions Services, LLC is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of their call center. This facility is critical for routing emergency calls efficiently and securely, ensuring minimal wait times.
The ideal candidate must be a U.S. Citizen with 3 to 5 years of hands-on experience in telecommunications and strong expertise in Genesys contact center solutions. You will be responsible for maintaining security protocols and ensuring system uptime during network issues. The job requires a solid understanding of VoIP and telephony security.
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