Industrial Cleaning Operations Manager. Nashville LilyLifestyle

About this role

Position:
Operations Manager - IFM / Industrial Cleaning

Are you a hands‑on operations leader who thrives in fast‑paced field environments? We’re looking for an IFM (integrated Facility Management)/ Industrial Cleaning Operations Manager for the FDF segment, to lead and support field service teams delivering integrated facilities management, cleaning, repair, and preventive maintenance services at customer locations. This role is ideal for someone who blends technical expertise with operational leadership to ensure exceptional service and seamless execution.

• Be the industry expert in a focused application or product line
• Multi‑task, schedule, handle logistics, organize, and communicate
• Perform training for technicians as part of a preventative maintenance program
• Perform advanced training for other technicians
• Provide field service, train technicians on basic preventative maintenance, IFM, and maintenance support
• Lead system IFM, setup, and commissioning
• Answer customer inquiries regarding questions
• Prepare documentation regarding work performed and enter in computer systems
• Prepare quotes, scopes, and final reports
• Establish and maintain relationships with key vendor contacts for service and repair
• Maintain demonstration equipment, including performance test before use, document and track use by employees or customers, put into storage when done
• Identify, plan, and assist in managing special jobs and projects, as requested
• Participate in product training, as required
• Participate in product demonstrations with salespeople in the field
• Participate in establishment of contracts for IFM, repair and maintenance service
• Other duties, as assigned

• High school graduation or equivalency; emphasis on office, shop or other skills
• Ability to lead a technical team
• Ability to travel up to 50% of the time; overnight travel may be required
• Minimum 7 years’ experience in skilled trades; or proven equivalent experience
• Minimum 5 years’ experience in a focused application or product line
• Minimum 3 years’ experience of at least 2 of the following:
  Finishing & General Industry
• Proven experience in using/operating tools such as wrenches, drivers, and power tools
• Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence
• Proven experience effectively communicating information and responding to questions in person‑to‑person and small group situations with customers, clients, general public and other employees of the organization
• Familiarity with 5S
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and lookup documents online
• Ability to learn and use OTC’s computer systems to create and maintain required records regarding equipment repair and service
• Ability to operate forklift and a pallet jack
• Ability to meet the physical requirements of the job
• Safety Certified and awareness of OSHA rules and regulations
• Valid driver’s license with driving record acceptable to OTC insurance company
• Must be able to work in an environment with possible paint and solvent odors present
• Ability to work in environments that may include:
• Moving mechanical parts
• Fumes or airborne particles
• Painting chemicals and solvents
• Electrical equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Maximum unassisted lift = 50 lbs; average lift less than 50 lbs

• Adaptability – Ability to be flexible and adjust to changes in the work environment, respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Also involves soft skills such as interpersonal, communication, creative thinking and problem‑solving…