Robotics Account Manager

Summary

The Engineered Systems team is responsible for identifying, scoping, negotiating, and ensuring execution of robotics and automation projects for Lift One and Blue Skye.

This role will support the development of a multiyear pipeline of large-scale automation projects, providing support to the Director, Engineering Solutions, and actively engaging with target systems accounts as a trusted partner in sales and delivery.

• Systems Account Management
  • Build and maintain relationships with existing and target accounts.
  • Regular touchpoints (phone, virtual meetings, site visits).
  • Understand customers’ needs.
  • Provide proactive solutions.
  • Address concerns and provide ongoing recommendations for additional services.
• Customer Assessments (Data Collection)
  • Assess specific needs of the customer and collect necessary data to generate a systems solution.
  • Understand current operations.
  • Identify pain points or inefficiencies.
  • Strategize solutions and process improvements.
• Solution Proposals
  • Work with solutions engineer to develop customized solution proposal.
  • Determine system flow, product selection and cost savings/operational efficiency/safety measures.
• Customer Proposals
  • Provide accurate proposals to the customer.
  • Include process flows, pricing, implementation schedules, ROI calculations.
• Order Process Management
  • Manage ordering process, submit orders to sales support.
  • Manage vendor quotes and coordinate with internal teams and vendors.
  • Handle change orders.
• Systems Delivery
  • Engage in delivery of installations and implementation to customer satisfaction.
  • Participate in site acceptance testing with project management to certify criteria.
• Systems Aftermarket Support
  • Work with local branch to develop aftermarket strategy during sales process.
  • Create customized site aftermarket plan including parts and service support for transition to operations team.
• Other duties as assigned.

This job has no supervisory responsibilities.

• BS in engineering or similar field preferred.
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills; ability to present at senior most level.
• Team player comfortable with diverse cultural backgrounds; cross-border/virtual team environment.
• Willingness to embrace change and keep an open mind.
• Travel up to 75%.

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job.

The employee must stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk or hear; often sit; frequently lift, carry, push, pull or move up to 25 pounds; specific vision abilities required include close, distance, peripheral, depth perception and ability to adjust focus.

The employee may be exposed to moving mechanical parts, high or precarious places, fumes, airborne particles, weather, vibration, wet or humid conditions, toxic chemicals, extreme temperatures, electrical shock or loud noise.

We require all employees to treat all employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruiting, training, promoting and retaining associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

EEO/AA Employer. All qualified individuals are encouraged to apply.