Senior Customer Service & Quality Engineer

What will you do?

• Embed a strong quality culture by championing continuous improvement methodologies (Lean, Six Sigma) across distribution and logistics operations for Service Supply Chain locations.
• Conduct process audits, risk assessments, and root cause analyses to identify gaps and implement corrective and preventive actions (CAPA).
• Partner closely with manufacturing, sourcing, transportation, and warehouse operations to resolve quality issues impacting customer delivery and service levels.
• Lead quality performance management across distribution sites, including KPI tracking, trend analysis, and reporting (MRB & NSS).
• Own and improve quality processes for rework, returns, kitting, and value-added services.
• Drive supplier and internal quality issue resolution, ensuring timely containment, corrective actions, and long-term prevention.
• Support new process implementations, site launches, and continuous improvement projects with a strong quality-first mindset.
• Ensure compliance with corporate standards, regulatory requirements, and customer expectations across logistics operations.
• Work within multiple ERP systems (Oracle & SAP).
• Interact with front office operations though Salesforce.

• Quality Management Systems (QMS) — Implementing and sustaining QMS within distribution and supply chain environments.
• Problem Solving — Resolving complex, cross-functional quality challenges with data-driven approaches.
• Process Auditing — Performing layered process audits and identifying systemic improvement opportunities.
• Root Cause Analysis — Utilizing structured methodologies (8D, DMAIC) to eliminate recurring defects.
• PFMEA (Process Failure Mode Effects Analysis) — Proactively identifying and mitigating process risks.
• Five Whys / Fishbone Analysis — Deeply analyzing issues to uncover true root causes.
• Change Management — Leading and sustaining improvements in dynamic, multi-site logistics environments.
• Data Analysis & Visualization — Leveraging data to drive insights, KPIs, and decision‑making.

Director, Field Services Supply Chain

• Bachelor’s Degree in Engineering, Supply Chain, Quality, or a related field.
• 3+ years of experience in quality engineering within supply chain, logistics, or manufacturing environments.
• Strong influencing and stakeholder management skills, with the ability to drive alignment across operations, engineering, and leadership.
• Hands‑on experience with quality tools and methodologies (Lean, Six Sigma, 8D, CAPA).
• Analytical mindset with the ability to interpret complex data sets and translate insights into actionable improvements.
• Comfortable working independently while collaborating in a fast‑paced, cross‑functional environment.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.