UPS Tech - Nashville, TN

Job Title

The primary purpose of this position is to inspect, maintain, troubleshoot, repair, and certify power electronic systems and their critical components. This role supports the delivery of reliable, available, and high-quality power systems while improving and sustaining the maintainability and performance of customer electrical infrastructure.

The Critical Power Group is responsible for maintaining, servicing, and troubleshooting UPS systems, batteries, and other critical infrastructure equipment. Our technicians are factory trained on most major UPS manufacturers of static equipment (e.g., MGE/APC, Liebert, Toshiba/Mitsubishi, and Powerware/Eaton to name a few). Our technicians perform preventive maintenance and equipment testing as well as emergency service calls at high profile government, institutional and commercial customer facilities.

The Critical Power Group also provides engineering and technical support to customers and other divisions of M.C. Dean, Inc.

• Travel daily to customer sites and work independently with minimal supervision.
• Participate in a 24/7 on-call rotation and maintain emergency response availability when scheduled, excluding approved PTO or designated off-call periods.
• Install, inspect, troubleshoot, repair, and maintain Static Switches, Power Distribution Units (PDUs), and related power electronics equipment.
• Perform scheduled preventive maintenance services on contracted equipment in accordance with manufacturer and company standards.
• Conduct system inspections, including initial, in-process, visual condition, operational, and final inspections.
• Perform maintenance operational checks, failure analysis, diagnostics, and corrective repairs on power backup systems and associated controls.
• Utilize electronic and electrical test equipment to evaluate system performance and ensure operational reliability.
• Maintain operational proficiency with:
• Digital Multimeters
• Micro-Ohm Meters
• Insulation Test Equipment
• Battery Testing Equipment (Alber, Midtronics, or equivalent)

• Serve as the primary customer interface during service activities.
• Provide technical support, guidance, and recommendations to customers, site personnel, and engineers.
• Advise customers on maintenance best practices, procedures, and system reliability improvements.
• Deliver technical assistance, maintenance support, and training to site personnel as required.
• Resolve technical issues by interpreting and applying applicable codes, standards, technical publications, and manufacturer documentation.

• Inspect and certify power electronic systems and components for compliance with applicable codes, specifications, publications, and quality standards.
• Certify inspection results and system compliance through documented reports and customer sign-off.
• Review system drawings, specifications, and technical documentation for accuracy and completeness.
• Identify and resolve discrepancies between recorded and actual system configurations through research and field verification.
• Document system changes and maintain accurate records for future reference.
• Prepare detailed inspection findings, corrective action recommendations, and system improvement reports.
• Support the implementation and enhancement of quality control programs and maintenance practices.

• Complete Field Service Reports, time sheets, expense reports, inspection reports, and other required documentation accurately and on schedule.
• Maintain and review technical documentation, manuals, records, and training materials.
• Protect company proprietary information, documentation, and records at all times.
• Communicate work status, availability, and project updates to Team Leads, Managers, and the corporate office.

• Coordinate and oversee subcontractors performing work on behalf of M.C. Dean when required.
• Participate in product-specific training and ongoing technical development as directed by the company.
• Cross-train and mentor team members as needed.
• Perform additional duties and responsibilities as assigned.

• Safeguard company-issued equipment, tools, test instruments, and materials.
• Maintain company or personal vehicles in safe operating condition and carry required insurance coverage.
• Ensure all work is performed in accordance with M.C. Dean quality standards, policies, and safety requirements.

• Ability to perform physically demanding tasks, including lifting, moving, and installing batteries and electrical equipment.
• Ability to work in industrial, commercial, and mission-critical environments.
• Willingness to travel overnight as required at company expense.
• Availability to support customers on a 24x7x365 basis when assigned to on-call duties.

• Work is performed under the general supervision of Regional Managers and Team Leads.
• Assignments are provided with…