Service Account Manager

Mechanical is seeking qualified professionals to join our Service Department
. We are a full‑service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. Mechanical is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education.

Mechanical has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

Mechanical is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. Mechanical was recently recognized as one of the Top 50 Fastest‑growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest‑growing Mechanical Construction Companies in the United States
.

We are currently looking for a Service Account Manager to join our Service Department located at our office in Nashville, TN
. Our ideal candidate for a Service Account Manager is someone who is personable, high energy, and who will bring a strong sense of leadership, direction and commitment to our service group and clients.

• Building and maintaining strong relationships with assigned accounts and prospective clients while fostering a positive, team‑oriented service environment.
• Conducting a minimum of 10 on‑site client visits per week to assess service needs, strengthen relationships, and identify sales opportunities.
• Positioning renewable service agreements as valuable, cost‑effective partnerships and supporting customers in planning maintenance budgets.
• Assisting in estimating costs for HVAC and plumbing repairs in collaboration with technicians and internal technical teams.
• Preparing competitive, accurate, and timely service proposals, negotiating value with clients, and closing service opportunities.
• Monitoring maintenance contract renewal dates and proactively engaging clients to maintain satisfaction and account continuity.
• Managing service‑sales communications, including responding to inquiries and coordinating repair and replacement options for clients and technicians.
• Collaborating closely with technicians, project teams, and the Service Sales Manager to understand client needs, identify opportunities, and maintain visibility into account status and sales leads.

• Proven working experience in the Mechanical/HVAC industry.
• HVAC trade school or college degree is a plus.
• Knowledge of commercial HVAC equipment, piping systems, and sheet metal.
• Ability to build preventive maintenance agreements to meet all the client’s needs and provide options in a fiduciary manner.
• Ability to work within deadlines while having to multi‑task with changing priorities.
• Demonstrate confidence in their knowledge and are committed to researching the answers and finding the right solution for things they do not know.
• Identify customer’s operational and environmental objectives, needs, and requirements. Actively listen, probe, and identify concerns. Clarify Icon’s capabilities and expertise and provide strategic technical solutions.

• Employee Stock Ownership Program
• Discretionary Annual Bonus
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of…