Service & Production Technician

Service & Production Technician
Role Overview

We are seeking a Service & Production Technician to join our Nashville-based operations team. In this hybrid role, you will split your time between our HQ production floor and the field — supporting device assembly and production operations when you're in Nashville, and performing on-site installations, commissioning, and preventive maintenance at clinical facilities nationwide. During your training period you will be primarily HQ-based, learning the Rise&Walk device inside and out before taking it into the field.

At full ramp, you'll be traveling 4–6 trips per month while remaining a productive contributor on the production floor in between. This role is built for someone who is equally comfortable with a torque wrench at a build station and a customer in a rehab hospital.

• Perform on-site installation and commissioning of robotic rehabilitation units.
• Deliver preventive and corrective maintenance; troubleshoot mechanical and electrical issues.
• Document service activity accurately and manage parts and inventory for your assigned region.
• Serve as a professional, on-site representative of Healing Innovations in clinical environments.
• Support production floor operations at HQ: device assembly, sub-assembly build, bench testing, and quality checks.
• Contribute to continuous improvement of assembly processes and documentation as the production team scales.

• Strong troubleshooter: diagnoses and resolves both mechanical and electrical problems in the field.
• Customer-facing professional: calm, clear, and credible in active clinical settings.
• Self-directed and reliable: Prompt, consistent, and owns outcomes with little oversight.
• Hands-on: comfortable with tools, assemblies, and complex electromechanical equipment.
• Mission-minded: motivated by restoring mobility for patients.
• Production-capable: comfortable on an assembly floor — can build, test, and troubleshoot at a bench station, not just in the field.
• Organized, Detail-Oriented: Completes required documentation and helps maintain inventory.

• Biomedical equipment technician (BMET) or field-service background on medical devices or complex electromechanical equipment.
• Strong mechanical and electrical troubleshooting skills.
• Willingness to travel heavily (approximately 50%+) with a valid driver’s license.
• Authorization to work in the USA (we do not sponsor H1B).
• Fluent in English.

• Medical-device field service experience; AAMI/BMET certification.
• Experience servicing robotics or motion/actuated systems.
• Familiarity with IEC 60601 or similar electrical safety standards.

Healing Innovations is a Nashville-based medical-technology company building robotic neuro-rehabilitation systems that help people recover mobility after neurological injury. Our flagship Rise&Walk® InClinic, a first-of-its-kind 3-in-1 robotic rehabilitation station, is used daily by some of the nation’s largest rehabilitation hospital systems. A home-use device, Rise&Walk InHome, is NIH-funded and moving toward first-in-home trials. We’re growing quickly and expanding our team to bring this technology to more patients nationwide.

• Competitive salary commensurate with experience (discussed during the interview process)
• Stock options
• Health insurance, PTO, and paid holidays
• 401(k) with company match

This position offers a significant opportunity to contribute directly to the growth of an innovative, rapidly expanding healthcare technology company. The ideal candidate will thrive in a challenging yet rewarding environment, where professional achievements are recognized and career growth is actively supported.

Healing Innovations is an Equal Opportunity Employer.