Onsite Consultant

Position Summary

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and/or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required to perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members.

The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

• Competitive wages for both full and part time opportunities
• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
• Scholarship Program opportunity for Fed Ex Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
• Sick time accrues 1 hour for every 30 hours worked.
• Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
• 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
• Paid parental leave for both moms and dads!
• Adoption Assistance Program
• Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to Life Care/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.

• Free Fed Ex Learning Center (FLC) to help with career development aspirations / training for all Fed Ex Office employees.

• Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Follow instructions of supervisors and assist other team members in performing onsite functions
• Meet the onsite guidelines and policies (safety training, background check and any other requirements)
• Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
• Maintain high levels of customer service and use sound judgment to resolve customer service issues; elevate customer issues to supervisor for visibility and support
• Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision
• Perform multiple tasks at the same time
• Assist in the training of onsite team members
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Perform administrative duties, including ordering supplies and inventory controls
• Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

• Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
• Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment
• Monitors production flow to ensure all production orders are done right and on time
• Responsible for ensuring quality during and after production process
• Perform all phases of equipment set-up, operation and routine maintenance
• Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

• Primary responsibility for coordination of all mail and shipping related services and activities
• Pick-up and deliver customer packages and mail throughout the onsite
• Maneuver packages with appropriate equipment and/or assistance from another person
• Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and…