Customer Service Representative

The Showroom Sales Coordinator is an entry-level contributor who supports the Showroom and Sales team and ensures a seamless customer experience within the showroom environment. This role involves a combination of administrative tasks, customer service duties, and sales support responsibilities.

• Assist with all aspects of the customer selection and buying experience, including initial contact, specifications, pricing, sourcing, and order placement.
• Assist with providing customers with selection advice and product details.
• Communicate with customers and internal teams to follow leads assist with capturing and supporting sales growth reporting, answering phones and inquiries, setting appointments, etc.
• Assist with presenting products and services to clients, providing technical assistance and information regarding product quality and attributes.
• Assist in the operations of the showroom, including ordering, receiving, and shipping samples for customers, maintaining samples and displays, and monitoring sample inventories.
• Assist with day-to-day activities, including calendar management, events, meetings, and social media.
• Actively participate in group activities, collaborate with the team, and help generate alternative solutions while evaluating their feasibility.
• Perform other duties as needed.

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.

• The ability to lift 50 pounds regularly.