Events Manager

** Additional Information*
* ** Job Number*
* ** Job Category
** Event Management

** Location
* * Gaylord Opryland Resort & Convention Center, 2800 Opryland Dr, Nashville, Tennessee, United States, 37214
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** Schedule
* * Full Time

** Located Remotely?
** N

** Position Type
** Management

** Pay Range:**  $63,000-$83,000 annually

** Bonus Eligible:
** Y

** JOB SUMMARY*
* Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

** CANDIDATE PROFILE*
* ** Education and Experience*
* - High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

** CORE WORK ACTIVITIES*
* ** Managing Event Logistics and Operations*
* - Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

- Adheres to all standards, policies, and procedures.

- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

- Manages group room blocks and meeting space for average to large-sized assigned groups.

- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.

- Uses his/her judgment to integrate current trends in event management and event design.

- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

- Participates in customer site inspections and assists with the sales process as necessary.

- Performs other duties as assigned to meet business needs.

- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

** Ensuring and Providing Exceptional Customer Service*
* - Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

- Empowers employees to provide excellent customer service.

- Sets a positive example for guest relations.

- Coordinates and communicates event details both verbally and in writing to the customer and property operations.

- Makes presence known to customer at all times during this process.

- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

- Follows up with customer post-event.

- Responds to and handles guest problems and complaints.

- Uses personal judgment and expertise to enhance the customer experience.

- Stays available to solve problems and/or suggest alternatives to previous arrangements.

- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Interacts with guests to obtain feedback on product quality and service levels.

- Ensures hourly employees understand expectations and parameters for event activities.

** Leading Event Management Teams*
* - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

** Supporting and Coordinating with the Sales and Marketing Function*
* - Assists in the sales process and revenue forecasting for customer groups.

- Up-sells products and services throughout the event process.

- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

** Conducting Human Resources Activities*
* - Reviews comment cards and guest satisfaction results with employees.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

- Assists in the development and implementation of corrective action plans.

- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

- Works with the property staff and customers to address operational challenges associated with his/her group.

- Performs other duties as assigned to meet business needs.

_At…