Event Staff

Overview

Job Location:

Madison, TN 37115

Position Type:
Seasonal

Job Title:

Event Staff (Seasonal)

Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, you’ll join a passionate community that brings world-class scares and smiles to life.

Returning Applicants:
If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

This is a seasonal position tied to select events produced by Thirteenth Floor Entertainment Group. Employment is at-will, and there is no guarantee of continued or repeat employment in future seasons or events.

• Traffic Flow Management
  • Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
  • Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
  • Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.
• Customer Service
  • Deliver friendly, professional assistance at every interaction.
  • Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
  • Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.
• Event Operations
  • Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
  • Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
  • Support special event needs as they arise to create a seamless experience behind the scenes.
• Safety and Security
  • Stay alert for safety hazards and report them immediately to management.
  • Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
  • Respond calmly and efficiently in emergency situations.
• Communication
  • Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
  • Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

• Position Requirements
• Must be 18 years of age or older at the time of hire.
• Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.
• Must be available to work evenings, weekends, and holidays as required by event schedules.
• Comfortable working in dark, loud, and themed environments with strobe effects, fog, and close guest interaction.

This is a seasonal position tied to select events produced by Thirteenth Floor Entertainment Group. Employment is at-will, and there is no guarantee of continued or repeat employment in future seasons or events.