Account Coordinator - Merch Collective

Account Coordinator - The Merch Collective

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first‑ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences.

In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Merch Collective is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent—both within and beyond the Sony ecosystem. We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come.

Our best‑in‑class creative team delivers culture‑leading, artist‑specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership.

As an Account Coordinator, you will support the execution of artist commerce initiatives across touring, e‑commerce, retail, VIP, licensing, events, and pop‑up activations. Working closely with Account Managers and cross‑functional teams, you will help coordinate merchandising projects from concept through fulfillment by tracking deliverables, facilitating communication, and ensuring projects remain organized and on schedule. You will assist with product development, client requests, and day‑to‑day project execution while collaborating with creative, production, operations, finance, and fulfillment teams to deliver a seamless experience for artists and their teams.

Success in this role requires exceptional organization, attention to detail, strong communication skills, and a proactive approach to supporting multiple projects simultaneously.

Support Client Relationships & Day‑to‑Day Account Management

• Partner closely with Account Managers to deliver exceptional service to artists, management, and internal teams. Support Account Managers through proactive communication, meeting coordination, follow‑up, and execution across touring, e‑commerce, retail, VIP, and licensing initiatives.
• Support the planning and execution of merchandising and commerce initiatives by tracking deliverables, coordinating product launches, and ensuring projects move efficiently from concept through completion while contributing ideas that enhance the fan experience.

Support Project Coordination & Product Development

• Coordinate the day‑to‑day workflow of merchandise projects, including product setup, approvals, artwork routing, placing orders, sample tracking, inventory coordination, and launch readiness. Maintain accurate documentation and ensure all project details are organized and executed on schedule.

Coordinate Cross‑Functional Communication & Operational Excellence

• Serve as a key point of coordination between creative, production, finance, touring, e‑commerce, retail, and external partners. Ensure information is…