RV Service and Parts Advisor

• Location 500 U.S. 81,Decatur, TX, 76234,United States
• Job Category service, parts, advisor
• Employee Type FT Exempt
• Required Degree High school
• Manage Others No

PPL Motor Homes | Parts & Service Department

PPL Motor Homes is looking for an RV Service & Parts Advisor to support both our Service Department and Parts operations. This role helps customers with service requests, repair updates, RV parts, accessories, product questions, and service coordination.

You’ll work with customers, technicians, vendors, and managers to make sure the right parts are sourced, service work is organized, and customers receive clear communication from start to finish.

This position offers base compensation starting at $20.00 per hour, plus variable compensation opportunities
. Final pay may vary based on experience, qualifications, location, and applicable company pay plan guidelines.

Requirements

• Greet and assist customers in a professional, friendly manner.
• Help customers identify service needs, parts needs, accessories, and next steps.
• Create and update repair orders, parts orders, customer records, and related documentation.
• Communicate with customers about repair status, service recommendations, parts availability, pricing, and timelines.
• Coordinate with technicians to identify needed parts and support timely completion of service work.
• Source parts correctly in accordance with PPL standard operating procedures.
• Research, order, receive, and document parts accurately.
• Assist with service scheduling and help manage the service calendar.
• Process parts orders, returns, exchanges, warranty claims, insurance documentation, and related paperwork.
• Maintain inventory records and assist with receiving, stocking, and organizing parts.
• Work with vendors to research availability, replenish inventory, and resolve parts or order issues.
• Promote appropriate maintenance, services, parts, and accessories based on customer needs and technician recommendations.
• Process customer payments and follow company cash-handling procedures when assigned.
• Help resolve customer questions or concerns, escalating issues when needed.

• High school diploma or equivalent required.
• One to two years of experience in customer service, service advising, parts sales, inventory, automotive, RV, retail, or a related field preferred.
• RV, automotive, or technical parts knowledge helpful, but we are willing to train the right person.
• Strong customer service, communication, and follow-up skills.
• Ability to explain technical information clearly to customers.
• Strong organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using computers, scheduling tools, point-of-sale systems, inventory systems, email, and Microsoft Office.
• Valid driver’s license required.

• Ability to stand, walk, bend, reach, and move throughout the parts department, service area, and dealership.
• Must be able to occasionally lift up to 25 pounds.
• Comfortable working indoors and outdoors in varying weather conditions.

PPL Motor Homes offers a benefits package designed to support employees and their families, including:

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• Training and career development opportunities
• Supportive team environment

PPL Motor Homes is the largest RV consignment dealer in the United States and has been helping customers buy, sell, service, and enjoy RVs since 1972. At PPL, you’ll be part of a hands-on team that values customer service, teamwork, product knowledge, and practical problem-solving.