Senior Billing & AR Associate

Role Overview

Route Genie is seeking a Senior Billing & Expense Associate to own the execution of billing, collections, claims billing, sales commission calculations, and expense oversight. This is a hands-on individual contributor role responsible for ensuring revenue is billed accurately, cash is collected efficiently, and company spend is visible and controlled.

This role sits at the center of our contract-to-cash process and works closely with internal teams and external accounting partners to support a clean, scalable finance operation as the business grows.

This is hybrid position (Monday–Friday). The base salary range for this role is $65,000-$85,000 + annual bonus.

Billing & Accounts Receivable

• Prepare and issue accurate customer invoices in accordance with contract terms
• Own accounts receivable tracking and collections follow-ups
• Partner with customers to resolve billing questions and discrepancies
• Reconcile invoiced revenue to cash receipts and accounting records
• Identify and escalate risks related to delayed billing or collections

Concierge Claims Billing

• Execute concierge claims billing from submission through payment
• Track claim status, aging, and denials
• Follow up with payers and partners as needed
• Maintain clear documentation of claims billed versus cash received
• Surface recurring issues or delays and escalate trends to leadership
• Calculate monthly sales commissions based on approved compensation plans
• Maintain commission inputs and supporting documentation
• Prepare commission summaries for internal review
• Reconcile commissions to underlying revenue activity
• Coordinate commission payout inputs with payroll providers

Month-End Revenue Support

• Support revenue review activities prior to month-end close
• Partner with external accounting firms to ensure accurate revenue close
• Reconcile revenue-related accounts
• Maintain documentation to support reporting and audits

• 4–8+ years of experience in billing, accounts receivable, revenue operations, or accounting operations
• Experience in SaaS, healthcare, NEMT, or other complex billing environments preferred
• Strong attention to detail and process discipline
• Comfortable owning execution independently
• Strong Excel / spreadsheet skills / ability and willingness to leverage AI agents
• Clear, professional communication skills
• Experience working with outsourced accounting or payroll partners
• Accounting or finance degree helpful; CPA not required

• Invoices are issued accurately and on time
• Accounts receivable aging improves month over month
• Claims are tracked with clear visibility into delays and denials
• Sales commissions are calculated accurately and consistently
• Company spend is visible, controlled, and predictable
• Leadership has confidence in day-to-day revenue and expense execution

• Customer‑First Approach:
  From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation:
  Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
• Culture of Collaboration & Improvement:
  You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow:
  At Route Genie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

We know great work starts with a supportive environment. Here’s what we offer:

• Competitive pay with an annual bonus opportunity
• Health, dental, and vision insurance
• Paid time off, holidays, and flexible core business hours
• 401(k) retirement plan with company contribution
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission-driven culture where your impact is seen and valued

If you’re a master of billing, accounts receivable, revenue operations, or accounting operations and can own the contract to cash cycle, this role is for you. You’ll roll up your sleeves, take on a variety of responsibilities, and see the impact of your work every day.

At Route Genie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!

The pay range for this role is:

65,000 - 85,000 USD per year (Route Genie Buffalo Office)

65,000 - 85,000 USD per year (Hybrid (Nashville, Tennessee, US))