Credit Analyst

Role Definition

Evaluates commercial loan requests by reviewing applicants' credit histories and analyzing financial statements in order to approve or deny loan applications.

• Reviews the credit history, profitability and liquidity of clients to assess the risk level involved in credit extension or money lending.
• Consults with customers to verify financial and credit transactions; responds to customer inquiries and resolves customer complaints.
• Communicates with credit associations and other relevant authorities about the credit history of customers.
• Analyzes financial data to determine customers' risk profile for commercial loans; recommends approval or denial of loan applications.

Degree or equivalent experience desired.

Knowledge: Finance and accounting practices, financial analysis, and reporting; ability to apply finance knowledge appropriately to diverse situations.

Level: Basic Understanding

• Describes the purpose of basic financial reports.
• Explains basic practices for financing projects; gives examples.
• States local financial tracking and reporting requirements.
• Explains basic financial and accounting concepts and terminology.

Knowledge: Customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level: Working Knowledge

• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level: Working Knowledge

• Accurately gauges the impact and cost of errors, omissions, and oversights.
• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.
• Develops and uses checklists to ensure that information goes out error-free.

Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level: Working Knowledge

• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
• Identifies the major forces, events, and people impacting and impacted by the situation at hand.

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level: Working Knowledge

• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non‑verbal cues from individuals and groups.

Knowledge of credit analysis and verification; ability to utilize tools and techniques to determine the credit‑worthiness of an applicant.

Level: Basic Understanding

• Identifies major tasks and responsibilities of credit analysis staff.
• Lists basic tools and techniques used to perform credit analysis.
• Describes the role and importance of credit analysis and verification.
• Clarifies the role of technology in credit analysis and verification.

Knowledge of financial statement and balance sheet; ability to analyze financial statement data and determine the…