Retail Producing Sales Manager

Position Summary

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team responsible for delivering superior growth and profit by executing on Truist Mortgage LOB strategic plans and initiatives.

• Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and developing a profitable sales team.
• Drive sales of mortgage loans by leading, communicating, and executing a strategic plan, managing relationships with internal and external COIs, and coordinating sales activities with internal Truist partners.
• Ensure personal and team adherence to Truist Lending policies and procedures, including government regulations, secondary market requirements, and quality control audit performance.
• Continuously improve client service quality by modeling and leading the adoption of digital client experience, technology, and managing mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
• Champion effective partnerships between the sales team and operations, assisting Mortgage Loan Fulfillment with document follow‑up as determined through quality control or post‑closing review.
• Stay up to date and knowledgeable of local real estate market conditions, mortgage product and process trends, and competitive position; provide feedback and solutions as needed.

• Bachelor's degree or equivalent education and related experience.
• 5+ years mortgage industry experience or experience in the financial services field.
• Manages a team of 4+ Mortgage Loan Originators.
• Strong understanding of mortgage lending, knowledgeable in all types of mortgage loans.
• Excellent verbal, written, and communication skills.
• Proven ability to recruit and retain productive, engaged teammates.
• Registered and maintains an active Truist‑sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR) with a unique identifier number in compliance with the federal S.A.F.E. Act requirements.

• 2+ years management experience.
• Prior experience managing internal and external relationships and partnerships.

• Sitting, standing, walking, bending, and lifting (up to 25 lbs.) frequently (25%-50% of the time).
• Visual, audio, and speaking skills required to access and interpret client information from a computer and to communicate with individuals in person and on the phone.
• Manual dexterity and keyboarding skills required; ability to work with standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability to work all scheduled hours, including overtime as directed by manager/supervisor and required by business need.
• Travel up to 25%.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Eligible employees receive at least 10 days of vacation (prorated based on date of hire and part‑time/full‑time status), 10 sick days, and paid holidays.

Additional benefits may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on the position and division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER Right to Work.