Director, Student Billing and Account Services

Title: Director, Student Billing and Account Services

Performs job duties from the assigned campus or work location. The Director of Student Billing and Account Services leads and manages the department’s efforts to assess, collect, disburse and report student tuition and fees, including ensuring all student/nonstudent accounts are invoiced accurately and timely and funds are collected securely in accordance with any applicable policies, rules or regulations. The Director also serves as the Colleges liaison to its banking institution and is responsible for monitoring and reviewing all banking transactions.

Performs job duties from the assigned campus or work location. Manages the day-to-day financial operations of the Office of Student Billing and Account Services. This includes administering the College’s cash management portfolio, currently over $50m in assets, overseeing cash management portfolio transactions, both on the cash management and accounting sides, for execution and entry into the College’s general ledger and maintaining an effective banking structure for the College.

Supervises all supervisory and support staff in the Office of Student Billing and Account Services. Determines daily cash requirements, cash concentration, short-term cash investment and maintenance of appropriate cash flow. Administers security for online banking services, maintains bank account, including opening/closing accounts, maintaining signature cards, reviewing services, monitoring monthly bank analysis charges and maintaining documentation for all College bank accounts.

Manages student accounts receivable rules and validation tables in the College’s Banner database, including overseeing the maintenance of detail code, third party contract, fee waiver and exemptions tables, setting up refund and fee assessment tables for each term, regular testing with campus stakeholders to ensure accurate tuition and fee assessments, coordinating drop dates for nonpayment with IT and other departments and coordinating registration activities with other departments as needed.

Monitors control settings and coordinates upgrading and management of the College’s cashiering software, Touch Net. This includes verifying feeds from cashiering software are received in the Banner system, deposits and reconciliations occur accurately, and timely and receipting functions are compliant with T , institution and Payment Card Industry data security standards. Oversees the accounts receivable function of the College, including reconciling and monitoring billing and collection processes for student tuition and fees, third-party scholarships and contracts and general, non-student receivables, auditing billing files and communicating with students and stakeholders regarding accounts receivable matters.

Liaises with the College’s banking institution to complete daily banking transactions, authorize wire transfers, issue stop payment orders on checks, address forgeries and disputed bankcard charges, monitor bankcard transactions and verify bank charges for services rendered. Oversees reconciliation of bank statements, including operating, payroll and petty cash, reviews outstanding checks each month, ensuring those that are more than six months old are voided, and maintains, cancelled check files.

Reviews monthly bank statements to ensure entries are made for the Local Government Investment Pool, maintains records for customers/vendors who use the Automated Clearing House for payments, coordinates cash-related activities at extended campuses and monitors safe activity on a daily basis. Directs the overall cashiering function of the college by monitoring and reconciling student accounts, helping students resolve tuition/fee charges, updating and maintaining external publication/website information with regard to general cashier processes and those related to tuition/fees and generating and submitting 1098T forms to students and the IRS.

Manages the disbursement of student refunds as a result of adjustments in tuition and fee charges or awards of local, state or federal…