Personal Banker Associate - Belle Meade; Nashville, TN; Spanish Speaking

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Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The role includes a certification at the conclusion of the program. The Person al Banker I is a Financial Center position focused on using the consultative sales process to identify and meet customers’ financial needs.

The position emphasizes acquiring new households and deepening existing relationships through lobby leadership, aisle time, tele‑consulting, and teller transaction processing.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to existing customers and engaging in outside sales activities such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and support year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and resolving customer issues.
• Maintain trust and confidentiality of all business information.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed.
• Stay current on Retail procedures to mitigate fraudulent activity and reduce risk.

None.

• College degree or equivalent work experience.
• Experience in the financial industry preferred.
• Comfortable with sales activities designed to acquire new consumer household and small business customers and cross‑sell to existing customers.
• Understanding of advanced math functions for analyzing credit and financial information.
• Professional appearance and strong verbal/written communication skills.
• Knowledge of Retail policies and procedures to make sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

• Normal office environment.
• Frequent computer use.
• Program requires ability to travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for classroom training sessions.

Nashville, Tennessee 37205

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. We offer comprehensive benefits programs designed to support employees’ physical, financial, emotional and social well‑being.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.