Pre-Foreclosure Specialist II

Looking for a career with purpose and reward? At Loan Care we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Pre-Foreclosure Specialist II. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job.

• Ensure the foreclosure referral checklist is completed accurately and timely and all appropriate signatures are included; confirm the servicing system is noted accurately with the respective response codes
• Ensure the correct foreclosure attorney is assigned to the loan utilizing the Attorney Referral matrix
• Review daily DLQ 60 Report to qualify loans eligible for foreclosure
• Responsible for the daily executive management dashboard metrics
• Drive workflow to offshore team to complete the initial review of the foreclosure referral
• Identify loans that may contain inaccurate stops preventing foreclosure referral and work with the respective department to have them updated correctly
• Ensure SCRA reviews are complete and included in the foreclosure referral package
• Confirm all required foreclosure referral documents are contained within the foreclosure document package and provide feedback/examples to the offshore team/ Default Compliance Specialist if needed
• Partner with the Loss Mitigation department to ensure loans are being processed timely and returned to Foreclosure to proceed with the foreclosure referral
• Communicate in a professional manner with attorneys, homeowners, and title companies
• Attends onsite hearings, mediations, and trials as needed
• All other duties as assigned

• High School Diploma or equivalent required
• 1-2 years’ experience in pre-foreclosure or related field
• Maintains a thorough working knowledge of all state pre-foreclosure document requirements
• Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements
• Experience in State, Federal and Agency guidelines pertaining to foreclosure and bankruptcy is preferred
• Knowledge of Passport or comparable query software is a plus
• Intermediate level Microsoft Office including Outlook, Word and Excel
• Excellent oral and written communication skills with the ability to communicate with a variety of audiences
• Excels at cross-functional communication and motivation
• Able to work independently with minimal supervision
• Committed to taking responsibility and ownership for agreed actions and delivery
• Strong analytical mindset, critical thinking, and organizational skills
• Genuine commitment to providing solutions-based customer experiences

Loan Care’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet…