Rep Family​/Guest Services

** Discover Vanderbilt University Medical Center**:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
** Organization:
** Patient & Guest Services 10
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* Job Summary:

** JOB SUMMARY  Serves as a resource for families, visitors and staff. Determine guest's needs and seeks resolution in order to provide outstanding guest service for Vanderbilt University Medical Center..

KEY RESPONSIBILITIES  
• Assists or provide patients/visitors with information, resources, and directions.  
• Facilitates communication between patients, visitors, physicians, and other staff.  
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.  
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Job Specifics: works Mon-Tues 530am-430pmcustomer service skills phone skills mobile-escorting families basic PC skills    TECHNICAL CAPABILITIES  
• Employee/Visitor Confidentiality (Novice):
Demonstrates sufficient knowledge of the subject to successfully demonstrate protection of patient privacy and confidentiality. Has working knowledge of practicing protection of patient information through communication, patient documents and electronically.  
• Corporate Hospitality (Novice):
Possesses sufficient fundamental proficiency in demonstrating corporate hospitality and professionalism within the position. Demonstrates attentiveness and approachability to patient/guest questions and needs. Demonstrated professionalism in being knowledgeable of products and services. Understands position as a professional source for information and services. Takes ownership in safety, appearance and functionality of immediate area.  
• Customer Communication (Novice):
Possesses sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact and body language. Practices excellent communication skills with patients/guests such as listening acknowledgement, empathy and solution-based thinking.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.
** Core Accountabilities:
** Organizational Impact:
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work:
Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge:
Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction:
Provides guidance to entry level co-workers.
** Core Capabilities :
** Supporting Colleagues :
Develops Self and Others:
Continuously improves own skills by identifying development opportunities.

- Builds and Maintains Relationships:
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.

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