Patient Service Specialist PRN Front Desk One Hundred Oaks

Discover Vanderbilt University Medical Center is located in Nashville, Tennessee, and operates at a global crossroads of teaching, discovery, and patient care. VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged.

Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work, and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Central Front Desk/OHO

Provides service to patient either pre‑appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

7:00 am – 3:30 pm, 7:30 am – 4:00 pm

• Conducts patient check‑in and check‑out.
• Coordinates any follow‑up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre‑certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Surgery Scheduling (Fundamental Awareness):
  The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Novice):
  The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Novice):
  The ability to receive and record patient information.
• Medical Terminology & Documentation (Novice):
  The ability to comprehend medical terminology and documentation in an office, or surgical setting.

• Organizational Impact:
  Performs tasks that are typically routine that may impact team’s performance with occasional guidance.
  • Problem Solving / Complexity of work:
    Utilizes some discretion and research to solve routine problems.
  • Breadth of Knowledge:
    Applies knowledge of standards, established processes and procedures that apply to your own job.
  • Team Interaction:
    Provides guidance to entry level co‑workers.

• Supporting Colleagues:
  Develops Self and Others:
  Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships:
  Seeks to understand colleagues’ priorities, working styles and develops relationships across areas.
• Communicates Effectively:
  Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
  Serves Others with Compassion:
  Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems:
  Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support:
  Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality:
  Performs Excellent Work:
  Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements:
  Demonstrates basic knowledge…