Regional Director of Operations

Position:
Regional Director of Operations

Monogram Health is seeking a Regional Director of Operations to support the Regional Vice President. The role will be responsible for driving alignment between strategy and day-to-day execution among clinical pods to advance value-based care initiatives and improve patient outcomes. The ideal candidate has a sense of personal accountability for delivering both individual and team results. The role is responsible for supporting leadership in executing multi-market level strategies to meet and exceed company KPIs.

• Serve as subject matter expert for Pod operations across all roles
• In collaboration with Regional VP, ensures performance of the Region, including respective Pods, are in alignment with operational and clinical targets
• Conduct analysis of operational and clinical data to identify trends and opportunities for improvement, escalating to Regional VP as necessary
• Partners in development of dashboards and reporting tools (and priorities) to monitor KPIs and progress toward strategic goals
• Provide insights and recommendations to inform executive decision-making
• Serve as the central liaison between Field Operations and cross-functional partners to ensure clarity, alignment, and timely execution
• Provide strategic coaching and mentorship to Market Managers to enhance leadership capabilities and operational performance
• Triage concerns or escalations from Pod leadership and assist in directly handling escalations (e.g., IT, scheduling, HR, etc.)
• Assist with development of communication and implementation of performance improvement initiatives across Pods
• Identify gaps, risks, or conflicting priorities prior to wide scale roll out
• Support Pods with interviewing and onboarding of Pod related roles
• Lead or assist with high-priority projects assigned by Regional VP

• Bachelor’s degree or equivalent combination of education and/or professional experience;
  Master’s degree preferred
• Minimum of five (5) years of experience in operations, strategy, consulting, or analytical roles
• Proven analytical skills with advanced proficiency in Microsoft Excel and Power Point
• Communication and relationship-building skills; ability to influence without authority
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Experience in healthcare or high-growth environments preferred

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and Benefit Hub for employee discounts

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more.

Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.