Account Services​/Client Management Director CareBridge - CareBridge and Client Success

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
This is a hybrid position per our policy on hybrid/virtual work; candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Care Bridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. Care Bridge Health exists to enable individuals in home and community‑based settings to maximize their health, independence, and quality of life through home‑care and community based services.

Responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. The ideal candidate should have strong relationship and account management skills, significant experience in client‑facing roles with executive‑level stakeholders, excellent oral and written communication abilities, and a professional presence to effectively represent Care Bridge.

• Managing client relationships, ensuring satisfaction with Care Bridge's services, and facilitating communication between clients and internal teams for program services implementation.
• Partnering with cross‑functional operations and finance teams to forecast and track key operational and financial metrics.
• Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews.

Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

• Proven leadership experience in healthcare preferred.
• Strong relationship and account management skills, with significant experience in client‑facing roles with executive‑level stakeholders, consulting, and value‑based care, is strongly preferred.
• Experience in large‑scale healthcare or state Medicaid and Medicare programs is strongly preferred.
• Excellent written, oral, presentation, and interpersonal communication skills, with the ability to navigate executive discussions and influence decision‑making is preferred.
• Proven track record of working in a dynamic, high‑pressure environment where quick and effective decision‑making is crucial, with exceptional strategic thinking, problem‑solving skills, and adaptability, is highly preferred.
• Proven ability in collaborating with cross‑functional teams and coordinating efforts towards common goals is strongly preferred.
• Proficiency in Microsoft Office products, notably PowerPoint for client presentations, Teams, Outlook, Excel, and Word, is strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.