Patient Service Specialist Float PRN - Heart and Vascular Institute

Discover Vanderbilt University Medical Center :
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VHVI OP Clarksville Business Team

Job Summary:

Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers..Position Hours Monday - Friday

DaysPRN (as needed)
Various locations:
Nashville, Cool Springs, Columbia, Clarksville, etc.

Department Summary The Vanderbilt Heart and Vascular Institute is a nationally recognized leader in cardiovascular care, providing comprehensive treatment for a wide range of heart and vascular conditions. As one of the nation's premier heart programs, Vanderbilt combines expert specialists, advanced technology, innovative treatments, and groundbreaking research to deliver personalized, patient-centered care. Known for its exceptional outcomes in complex cardiovascular cases, including heart transplantation, Vanderbilt offers patients access to leading-edge therapies and specialized programs within a collaborative academic health system.

KEY RESPONSIBILITIES
• Conducts patient check-in and check-out.
• Coordinates any follow-up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Surgery Scheduling (Fundamental Awareness):
The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Novice):
The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Patient Documentation (Novice):
The ability to receive and record patient information.
• Medical Terminology & Documentation (Novice):
The ability to comprehend medical terminology and documentation in an office, or surgical setting.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

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