Operations Manager - Posty's, Nashville Nashville, TN

About TC Restaurant Group

TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. The Company currently operates the following venues in Nashville:

• Jason Aldean’s Kitchen + Rooftop Bar
• Lainey Wilson’s Bell Bottoms Up
• Luke’s 32 Bridge
• Miranda Lambert’s Casa Rosa Tex Mex + Cantina
• Morgan Wallen’s This Bar & Tennessee Kitchen
• Sun Diner
• Posty s, Nashville

Position Summary

The Operations Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons  questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance.

Operation Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times
• Proudly delivers a quality Guest’s experience in a fun and friendly atmosphere

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

• Guest Service/Communications
• Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development
• Assists with the recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Utilize effective time management and exhibit excellent follow up skills
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet AMG guidelines
• Ensures that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports, and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions, and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirements
• Ensures nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening, and closing duties
• Provides administrative support
• Work with preferred partners and organizations in promoting mutual company growth
• Assists and/ or completes additional tasks as assigned
• Responsible Alcohol Management
• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager s attention
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills…