Front Office Manager

The Nashville Airport Marriott is a premier destination for business and leisure travelers, conveniently located near Nashville International Airport and downtown. Our recently renovated guest rooms and deluxe options offer modern amenities for a comfortable stay. With over 12,000 sq. ft. of flexible event space, including the elegant Cheekwood Ballroom, we are a top choice for conferences, weddings, and events. Guests can enjoy diverse dining options, from Two Rivers Cafe to the Atrium Bar and Restaurant.

Our dedicated team is committed to ensuring seamless and memorable experiences for every guest.

This is a full-time, on-site role located in Nashville, TN, for a Front Office Manager. The Front Office Manager will oversee daily operations at the front desk, ensuring excellent customer service and smooth administrative processes. Responsibilities include managing guest check-ins and check-outs, addressing guest inquiries and concerns, supervising and training front office staff, and maintaining efficient office procedures. Collaboration with other departments to guarantee overall guest satisfaction is also a key aspect of the role.

• Proficiency in Office Administration and Front Office operations
• Strong skills in Customer Service and ensuring Customer Satisfaction
• Excellent Communication ability to engage effectively with guests and staff
• Organizational and leadership skills to manage and train team members
• Experience in hospitality or hotel management is preferred
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is advantageous
• A flexible and professional demeanor with the ability to work effectively in a fast-paced environment