Front Desk Manager

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.

Requested Tasks:

• Manage front desk needs including guest check ins/outs, reservations and all other inquiries
• Resolve guest inquiries and/or concerns quickly, efficiently and courteously
• Supervisor front desk staff
• Select, onboard, train and cross train all front office team members
• Make sure that the front desk area is clean, tidy and well maintained
• Coordinate with other departments as needed (housekeeping, operations, etc.)
• Supervise and work closely with bell staff
• Respond to guest surveys
• Maintain accurate records and reports
• Arrange for guest transportation, as needed
• Ensure front office revenues are in line with the budget.
• Maintain Scheduling
• Oversees Front Office Inventory
• Maintain open interdepartmental communication
• Adhere to Makeready's Guiding Principles
• Additional duties and assignments as assigned

Requested Capabilities:

• Prior experience working at the front desk of a hotel highly preferred
• Professional, approachable and courteous personality
• Organized and detailed
• Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
• Prior experience with PMS systems. (Opera, Alice, Birchstreet, etc) highly preferred
• Must be able to lift objects weighing up to 50 pounds

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.