Complex Director of Housekeeping

You see what others don’t—fingerprints on glass, a towel fold that’s not quite right, a checklist that needs one more line. You lead with high standards, coach with heart, and believe spotless rooms, a motivated team, and smart cost control can (and should) coexist.

As our Complex Director of Housekeeping, you’ll own the housekeeping operation across Hilton Garden Inn Nashville and Home2 Suites by Hilton – Nashville. You’ll build a high-performing, cross-property team that delivers Hilton Clean Stay standards, drives cleanliness scores, and manages labor and supplies with precision—all while creating a culture guests and team members feel good about. You’ll set the standard, scale the systems, and lead a department that’s proud of every room released.

• Lead day-to-day housekeeping operations across both properties (Rooms, Public Areas, Laundry, Houseperson)
• Recruit, train, schedule, and retain a reliable multi-property team; manage onboarding, cross-training, and performance
• Deliver Hilton brand standards / Clean Stay in every room and public space; conduct daily quality inspections and corrective coaching
• Drive guest satisfaction (cleanliness, condition, and overall experience) using SALT feedback and service recovery
• Own department budgets—optimize labor overtime, productivity, and inventory; forecast staffing needs by occupancy and mix
• Manage laundry operations (onsite): par levels, quality, throughput, and linen lifespan
• Control supplies and amenities: pars, ordering, cost control, and loss prevention; ensure eco- and brand-compliant products
• Ensure safety & compliance: OSHA/chemical handling, blood borne pathogens, PPE, key control, Right-to-Know, incident reporting
• Collaborate cross-functionally with Front Office (ready rooms/turn times), Engineering (PM/out-of-order), Sales/Revenue (group turns), and GM(s)
• Deliver audit readiness:
  Hilton QA/Brand standards, local health/safety, corporate SOPs, and ownership requirements
• Standardize processes across both hotels (room inspections, boards, cart set-ups, opening/closing checklists, lost & found)
• Leverage tech (e.g., task management/PM tools such as Quore/HotSOS or similar) to assign, track, and report work in real time
• Lead with visibility—be present on the floors, in huddles, and during high-volume turns and special events
• Support projects: deep cleans, soft goods refresh, rooms PM, and renovation turnovers with minimal guest impact

• Competitive salary
• Benefits that support life in and out of the hotel (medical, dental, vision, 401(k), PTO)
• Brand travel discounts (where eligible)
• Autonomy to build your team and systems—with strong brand and ownership support
• A collaborative leadership group and a culture where great people take pride in great hotels

If you’re ready to elevate cleanliness, inspire a high-performing team, and deliver results you’re proud of—we’d love to meet you. Apply now and let’s create something exceptional together. EOE

• 3–5+ years progressive housekeeping leadership in select-/focused-service or extended-stay hotels (Multi-property or 200+ rooms combined strongly preferred)
• Hilton brand experience (Hilton Garden Inn, Home2 Suites, or other Hilton brands) and familiarity with Clean Stay a plus
• Operational & financial acumen: labor modeling, scheduling to demand, CPOR management, and inventory control
• Quality-obsessed leader: hands-on, detail-driven, calm under pressure, and decisive when it counts
• People-first coach who builds trust, accountability, and pride—bilingual Spanish/English a plus
• Tech comfortable with hotel task/PM platforms, MS Office/Excel, and basic reporting
• Schedule flexibility including weekends/holidays; ability to support both properties as business demands
• Physical requirements:
  
  stand/walk for extended periods; lift/push/pull linen/amenity carts (up to ~40 lbs) with or without accommodation

Source:
Dimension Hospitality