Director Of Guest Services

At Hampton, we don’t just check guests in — we welcome them in. We’re looking for a dynamic, service-driven leader to bring energy, accountability, and heart to our Director of Guest Services role.

This is a hands-on leadership position for someone who thrives in a fast-paced environment, loves developing people, and knows that great guest experiences start with a great team culture.

• Lead and energize the Front Desk and Guest Services team

• Drive guest satisfaction and online reputation

• Create memorable arrivals, seamless departures, and confident service recovery

• Coach, train, and recognize associates to build a high-performance culture

• Keep service scores, cleanliness, and brand standards on point

• Manage scheduling and payroll with smart, efficient labor planning

• Assist with weekly and monthly reporting

• Help track service metrics, payroll, and operational performance

• Prepare guest feedback summaries and action plans

• Support compliance documentation and brand readiness

• Lead from the front and bring positive, contagious energy

• Stay calm under pressure and solve problems with confidence

• Are organized, detail-oriented, and comfortable reviewing performance data

• Believe team engagement drives guest loyalty

• Want to grow into broader hotel leadership

This isn’t just a front desk job — it’s a leadership role with impact. If you’re ready to build culture, elevate service, and help drive the hotel forward, we want to talk to you.

Source:
Chartwell Hospitality