Front Office Manager - Soho Nashville

At Soho House, the Front Office Manager enriches the guest experience through the highest level of hospitality and approachability, forging professional relationships with internal and external stakeholders. The role involves developing efficient processes that drive a positive, memorable experience for members and guests while maintaining a fun and inviting atmosphere.

The Front Office Manager oversees all hotel and front‑office operations, including butlers, receptionists, member services, the Reservations/PBX Department, and the Evening Membership Guest List.

To be successful, a Front Office Manager should have proven experience managing a high‑volume, customer‑driven boutique property, a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

• Influential leader who refines efficiency by implementing processes that enhance member and guest experience and motivates staff to proactively welcome guests.
• Develops and monitors yearly departmental goals related to payroll, expenses, staffing levels, and guest service; creates monthly budgets and keeps rooms, expenditure, and staff costs in check.
• Oversees the concierge role, providing guests with information about local attractions, shopping, and points of interest.
• Supports daily operations by greeting hotel guests and members upon arrival and monitoring operational performance.
• Supervises, directs, coordinates, and inspires staff to maintain service standards set by Soho House & Co., and ensures all new hires receive proper onboarding training.
• Identifies talent gaps, conducts interviews, hires staff, hosts staff meetings, and provides training and counseling as needed.
• Communicates daily events, guest lists, VIPs, room occupancy, and sales budget.
• Maintains quick, courteous, professional correspondence to resolve all guest and staff inquiries.
• Collaborates with the controller and purchasing manager to order perishable and non‑perishable items, ensuring inventory is maintained.
• Delivers the highest standards of customer service, tracking and reporting all guests’ disputes and claims.

• Minimum of 5+ years’ experience managing front‑office operations.
• Extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets.
• Detail‑oriented with the ability to multitask in a fast‑paced environment.
• Exceptional customer‑service orientation and excellent verbal and written communication skills.
• Flexible schedule, including evenings and weekends as needed.
• Bilingual language skills are a plus.
• Hospitality degree preferred.

• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to make periodic fast‑paced movements throughout the property.
• Must be able to move, pull, push, carry, or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch, and climb.
• Must be able to perform lifting, cleaning, and stooping activities.
• Must be able to stand, walk, lift, and bend for long periods.

Soho House offers competitive compensation packages featuring global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your career, we provide training to develop the technical and managerial skills necessary to grow professionally.

• Health Care + 401K:
  Full‑time employees are eligible for full benefits; includes medical, dental, vision, and a retirement fund with a 2% match.
• Paid Time Off:
  Full‑time employees receive sick day and vacation day benefits.
• Career Development:
  Opportunities to progress domestically or internationally, managerially or technically.
• Soho Impact:
  Empowering the Soho House Community to create positive change through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development:
  Extensive internal and external courses available for all employees.
• Cookhouse & House Tonic:
  Monthly calendars of trips, trainings, and events available to all.
• Team Events:
  Monthly fitness, cinema, and art sessions that employees can join.
• Team Meal:
  During duty in Houses & Restaurants, employees receive a substantial free meal.