Guest Services Associate

Nestled in Nashville's heart since 1910,  the Hermitage Hotel
-Nashville's original million-dollar landmark and the storied backdrop of generations of gatherings-continues to uphold its timeless motto:  Meet me at The Hermitage.  A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission - our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff - and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville's well-being and continue our role in civic enrichment.

Our century-plus evolution includes a respectful  restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling-alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future - offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

As a Guest Services Front Desk Agent at The Hermitage Hotel, you are the first and lasting impression of our iconic property. You welcome guests with warmth, professionalism, and a keen attention to detail, ensuring that every interaction reflects the exceptional service and refined hospitality for which The Hermitage is renowned. From check-in to check-out, you embody the highest standards of luxury service, anticipating needs, exceeding expectations, and delivering a seamless, personalized experience at every touchpoint.

• Greet and assist guests with genuine warmth and professionalism, ensuring each interaction reflects luxury hospitality excellence.
• Manage check-in and check-out procedures efficiently while providing personalized attention to each guest.
• Respond promptly and accurately to guest inquiries, requests, and concerns, anticipating needs to deliver a seamless experience.
• Provide knowledgeable recommendations about accommodations, dining, amenities, and local experiences.

• Accurately handle guest folios, payments, and all front desk transactions with attention to detail and confidentiality.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other hotel departments to guarantee superior guest satisfaction.
• Maintain and update guest profiles, preferences, and notes to ensure continuity of service for returning guests.
• Support high-touch experiences for VIP and key guests, ensuring discretion and impeccable service standards.
• Work seamlessly with all hotel departments to align on arrivals, special requests, and guest needs.
• Communicate clearly and professionally, maintaining the polished image and brand voice of The Hermitage Hotel.
• Participate in team meetings and initiatives to continuously elevate guest experience and operational efficiency.

• Utilize the Property Management System (PMS) and other front office technology with accuracy and…