AVP, People Services

Fortitude Reinsurance Company Ltd. (Fortitude Re) is one of the world’s leading providers of legacy reinsurance solutions. They work with the world’s leading insurance companies to help them execute comprehensive, transformational solutions for legacy Life & Annuity and P&C lines. Fortitude Re manages a general account of approximately $111 billion across life, annuity, and property & casualty insurance products. The company takes a long-term view on growth and is proud to be backed by a consortium of sophisticated institutional investors led by The Carlyle Group and T&D Insurance Group.

Incorporated under the laws of Bermuda on January 1, 2017, Fortitude Re’s roots in the insurance industry and the experience of their leadership go back many decades. Fortitude Re’s leadership team has an average industry tenure of over 20 years, and an impressive track record of successfully managing the most complex legacy liabilities. Their deep insurance experience and proprietary risk modeling capabilities allow them to structure bespoke transactions that benefit both insurance companies and their policyholders.

Fortitude Re continues to strengthen its ability to pursue further growth and provide innovative solutions for the global insurance industry.  for more information about Fortitude Re.

As AVP, People Services, you will lead the transformation of People operations into a digital, efficient, and employee-centric experience. You’ll architect scalable service delivery models, automate routine processes, and design systems that empower direct access. This role is ideal for an entrepreneurial People operations professional with the confidence to challenge legacy processes and the curiosity to build what doesn’t yet exist.

You’ll balance operational governance with continuous innovation, bringing bold ideas to life in a collaborative, fast-paced environment. This role will be based in our Nashville, TN office on a hybrid basis.

• Lead the execution of U.S. and Bermuda payroll operations, including tax filings, audits, operational calendars, and payroll vendor oversight.
• Serve as the subject matter expert and escalation point for payroll, process execution, and operational inquiries.
• Maintain compliance with relevant labor laws and regulatory requirements; prepare and validate reporting such as 401(k), EEO-1, and OSHA.
• Set up and manage a ticketing system (e.g., JIRA, Wrike, or equivalent) to streamline intake, triage, resolution, and reporting of People & Culture support requests.
• Champion automation of service delivery tools (e.g., ticketing, chatbots/agents, direct access resources)
• Own day-to-day Workday administrative tasks and partner with the Agile team for escalations or feature configurations.
• Support colleagues with Workday transactions
• Own the ongoing execution and maintenance of People processes, documentation, and systems enhancements delivered by Agile initiatives.
• Own and standardize documentation across employee files, processes, templates, and communications to support compliance, access, and automation.
• Analyze surveys and operational metrics, delivering actionable insights that influence workforce strategy and service improvement.
• Own and maintain the People & Culture SharePoint hub, centralizing access to SOPs, resources, and policies.
• Partner with People Technology to ensure end-to-end delivery aligns with system capabilities and controls.
• Collaborates with Agile team members as a process SME, ensuring that solutions align with day-to-day execution and compliance standards.
• Continuously reimagine and optimize people processes to improve both efficiency and experience.

• 6–8 years of experience in People Operations, or HR Services, including hands‑on U.S. payroll execution.
• Work Day HCM proficiency required.
• Advanced proficiency in SharePoint design and content management.
• Experience implementing and managing JIRA, Wrike, Zendesk, or other HR ticketing platforms.
• Strong verbal and written communication skills with the ability to clearly articulate complex processes and drive adoption.
• Demonstrated success in process improvement, system automation, and stakeholder…