Field Services Technician

Company Overview

Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones has partnered with Microsoft, Apple, Cisco, Lenovo, Adobe, and more to build digital infrastructures that change the way business does business.

Zones is committed to delivering the best IT solutions and services.

As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments:

• Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
• Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
• PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling
• End User Compute Desktop Support

You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Assignment Duration: 6 month duration (Subject to change based on business needs)

• Install, configure and support new hardware and software infrastructure
• Ensure that hardware and software systems are maintained
• Provide technical support to users with very different levels of IT knowledge and competence
• Create work instructions and installation documentation
• Act as the liaison between the Zones team and the customer
• Travel to customer locations and possess a flexible work schedule, this will require overnight stays
• Will be responsible for own vehicle with mileage reimbursement
• Provide own cell phone (monthly company reimbursement)
• Other duties as assigned

• High School diploma or equivalent. Associate’s degree in IT preferred
• A minimum of 5 years’ experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems
• CAT5/6 cabling, splicing, and testing experience
• Access Point experience
• Fiber Optic Cabling, splicing, and testing experience
• Punch down and Patching experience
• Monitor and camera maintenance
• Digital Signage experience desired
• Apple iOS knowledge
• Server and Network rack and stack and connectivity
• Familiarity with standard Windows O/S and Office suites
• Ability to perform final configuration tasks on customer premises
• VOIP experience
• Excellent customer service and communication skills
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties

• A+ certification

• Valid driver’s license
• Valid Vehicle Insurance
• Reliable Transportation
• Ability to lift 50 pounds
• Lift experience up to 19 feet (Certification is a bonus)
• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)

Qualified candidates can expect an hourly pay range of $35.00 - $45.00.

Zones offers a comprehensive Benefits package

We’re committed to supporting our team with medical, dental and vision coverage, life, disability, voluntary accident, hospitalization and critical illness insurance options, a 401(k) with matching, and more. Zones typically provides paid time off and personal sick leave in compliance with state requirements. Zones is an Equal Employment Opportunity Employer and participates in E-Verify.