Senior Program Manager

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives.

For more information, please visit .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives.

For more information, please visit .

The Senior Program Manager (SPM) is responsible for leading complex, cross-functional programs that drive business outcomes. This role owns program strategy, planning, execution, risk management, stakeholder alignment, and delivery across multiple work streams. The SPM ensures programs are delivered on time, within scope, and within budget
, while enabling measurable impact against organizational goals.

• Own end-to-end delivery of large, complex programs spanning multiple teams, functions, or regions.
• Define program vision, goals, success metrics (OKRs/KPIs), scope, and timelines.
• Create and manage program plans, dependencies, milestones, RAID logs (Risks, Assumptions, Issues, Dependencies).
• Drive execution rhythm: stand-ups, stakeholder reviews, steering committee meetings, retrospectives, and status reporting.
• Ensure delivery quality through governance, standards, documentation, and continuous improvement.

• Partner with senior leaders, business owners, and cross-functional teams (Product, Engineering, Operations, Finance, HR, Legal, Sales, etc.).
• Influence without authority to align priorities, remove blockers, and resolve conflicts.
• Communicate progress clearly and proactively to varied audiences, including executive leadership.
• Manage stakeholder expectations and ensure consistent decision-making and accountability.

• Translate business priorities into actionable program roadmaps and execution plans.
• Identify opportunities to optimize processes, reduce cost, improve customer outcomes, or accelerate time-to-value.
• Conduct impact analysis and support business cases, budgeting, resource planning, and ROI tracking.
• Ensure programs support long-term strategy and operational scalability.

• Establish governance frameworks including roles, decision rights, escalation paths, and approval mechanisms.
• Identify risks early; lead mitigation plans and contingency actions.
• Ensure compliance with internal controls, security/privacy requirements, and organizational policies as applicable.

• Build repeatable mechanisms and templates that improve delivery consistency and visibility.
• Leverage data to improve forecasting, throughput, and delivery predictability.
• Promote best practices in Agile/Hybrid/Waterfall delivery models depending on program needs.
• Coach/mentor junior program managers and contribute to a strong program management culture.

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent practical experience).
• 8+ years of experience in program/project management, operations, product delivery, or business transformation.
• Demonstrated experience managing large-scale, cross-functional programs with multiple dependencies.
• Strong stakeholder management skills, including working with executive leadership.
• Proven ability to define metrics, track outcomes, and drive results using data-driven decision-making.
• Excellent communication, documentation, and presentation skills.

• MBA or Master’s degree (nice to have).
• Experience in one or more of the following: digital transformation, platform programs, process automation, enterprise delivery, or product operations.
• Strong understanding of Agile frameworks (Scrum/Kanban), plus comfort operating in hybrid environments.
• Experience with tools such as Jira, Confluence, MS Project, Azure Dev Ops, Smartsheet, Power BI, Excel
  , or similar.
• Certifications (optional but valued):
  PMP, PgMP, PRINCE2, SAFe, Scrum Master (CSM/PSM).