System Administrator

System Administrator - Nashville, TN

We are seeking a skilled and proactive System Administrator to provide day‑to‑day operational support for the organization’s IT systems, applications, and end‑user environments across multiple locations. This role is critical in ensuring reliable technology operations, effective user support, and seamless system performance in a growing multi‑site environment.

• Provide daily support for Windows 10/11 endpoints, basic macOS support, and general workstation troubleshooting
• Perform user and group management within Microsoft 365 and Active Directory/Entra 
• Assist with Microsoft Intune device enrollment and basic policy/application deployment
• Support Microsoft 365 services including Outlook, Teams, One Drive, SharePoint, and MFA assistance
• Perform routine server tasks such as monitoring, patching, permission updates, and service restarts
• Troubleshoot core networking issues including DNS, DHCP, IP conflicts, VLAN awareness, and basic firewall adjustments (with guidance as needed)
• Provide application support for business‑critical platforms including Excede, Eclipse, Star Ship, International/Navistar systems, Ford FMC tools, Isuzu ICS, and other operational systems
• Utilize a ticketing system to track, manage, and resolve end‑user issues; escalations when appropriate
• Maintain and update technical documentation, standard operating procedures, and knowledge base articles
• Support new hire onboarding and off‑boarding, including device setup and account provisioning
• Coordinate with hardware, software, and service vendors as needed
• Assist with troubleshooting and connectivity support across multiple locations, including on‑site equipment replacements when required

• 2–3 years of experience in IT support, system administration, or a similar technical role
• Strong knowledge of Windows desktop environments; familiarity with macOS and Linux preferred
• Experience supporting Microsoft 365 user administration and core productivity tools
• Understanding of basic server administration and virtualization concepts
• Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness, basic firewall logic)
• Experience using a ticketing system for tracking and resolving support issues
• Ability to create and maintain clear technical documentation
• Strong communication, customer service, and troubleshooting skills

• Associate’s degree or higher in Computer Science, Information Technology, MIS, or related field
• Experience supporting multi‑location environments
• Familiarity with ERP or line‑of‑business systems such as Excede, Eclipse, Star Ship, or OEM platforms
• Entry‑level IT certifications such as CompTIA A+, Network+, or Microsoft Azure/M365 Fundamentals

• Strong analytical and problem‑solving skills
• Ability to manage multiple priorities and work efficiently in a dynamic environment
• Effective communication with both technical and non‑technical users
• Demonstrated ownership and accountability for assigned tasks
• Ability to work independently while also contributing to a team
• Commitment to accuracy, reliability, and quality of work

This position requires on‑site presence at the Nashville location. Occasional travel to local sites may be required. Must be able to lift and move equipment up to approximately 40 lbs. Occasional scheduled after‑hours maintenance or updates may be required (to be discussed during the interview process).