Onsite Workplace SME

Job Description

Must Have Technical/Functional Skills

• Strong experience in End User Computing environments
• Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
• Hands‑on experience with ITSM tools (Service Now)
• Solid understanding of Active Directory, Group Policy, SCCM, Intune and Endpoint management

• Serve as the onsite Subject Matter Expert for workplace technologies, including desktops, laptops, peripherals, collaboration tools, and VDI
• Handle complex and high‑impact escalations that require advanced troubleshooting and decision‑making
• Provide expert support for Windows 10/11, enterprise applications, and hardware platforms
• Good knowledge on SCCM, Intune end‑point management technologies
• Own troubleshooting and stabilization of Citrix / AVD / VDI environments from an end‑user perspective

• Ensure the workplace environment is secure, stable, compliant, and standardized
• Review and validate SOPs, KBs, and technical documentation for accuracy and relevance
• Define and enforce standards for standard vs non‑standard applications
• Participate in change, incident, and problem management, including RCA and preventive actions

• Identify recurring issues, risks, and improvement opportunities and drive root‑cause elimination
• Continuously challenge existing practices and introduce new tools, automation, or smarter support approaches
• Support workplace migrations, upgrades, and transformation initiatives (e.g., Windows 11, AVD, Intune)
• Reduce dependency on higher support tiers through knowledge transfer and enablement

• Act as a technical advisor to business stakeholders and IT leadership
• Support major incident bridges, providing clear technical updates and guidance

• Mentor EUC Team through technical guidance and best practices
• Drive knowledge‑sharing sessions and contribute to team capability uplift
• Support onboarding and technical upskilling initiatives

Base Salary Range: $50,000 - $60,000 per annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

BACHELOR OF COMPUTER SCIENCE