Software Support Analyst II
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-02-17
Listing for:
i3 Verticals, LLC
Full Time
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Analyst
Job Description & How to Apply Below
JOB TITLE
Software Support Analyst Tier II
DEPARTMENTPublic Sector
JOB LOCATIONRemote (U.S. based)
SUMMARY OF POSITIONThe valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and elevate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
- Associate’s degree or higher from a college or university is preferred
Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.
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