Document Management Business Analyst

Job Description

DXC Technology (NYSE: DXC) helps global companies run mission‑critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive performance, competitiveness, and customer experience.

At DXC, we leverage technology to deliver mission‑critical IT and business process services that help clients optimize operations, improve customer experience, and drive growth. Our Insurance Services support middle‑ and back‑office operations, financial reporting, compliance, and customer service transformation.

• Vendor Coordination:
  Act as the primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations and compliance with service‑level agreements.
• Client‑Facing Role:
  Engage directly with clients to gather requirements, provide updates, and resolve issues related to document management processes.
• Process Improvement:
  Drive efficiency and cost‑saving projects within document management workflows, identifying opportunities for automation and optimization.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with various BPS business areas to align document management strategies with broader organizational goals.
• Travel Requirements:
  Travel within the U.S. to client sites and vendor locations as needed to support project implementation and relationship management.

• Assist in managing business process improvement projects to enhance customer and client experience.
• Support the identification of process optimization opportunities.
• Execute process enhancements under the guidance of senior team members.
• Assist with project communication and reporting.
• Collaborate with cross‑functional teams to ensure project success.
• Act as a liaison between team members and stakeholders.
• Assist in resource allocation and project planning.
• Learn and apply process optimization methodologies effectively.

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
• Proven experience in business process services.
• Experience in business process analysis and recommendations.
• Proficiencies in process analysis and data‑driven decision‑making.
• A continuous learner who stays abreast with industry knowledge and technology.

• Advanced degree in a relevant field a plus.
• Relevant certifications (e.g., BPMN, Certified Scrum Master) a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify. In addition to the posters already identified, DXC provides access to prospective employees for Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster and any state or locality specific applicant posters.

Postings are available in English and in Spanish where required.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note:

DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of an illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.