EUC Lead

Must Have Technical/Functional Skills Strong experience in End User Computing environments Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications Hands-on experience with ITSM tools (Service Now) Strong hands-on experience in SCCM, Intune Solid understanding of Active Directory, Group Policy, and endpoint management Experience in leading the team

Roles & Responsibilities Operational Leadership Lead and oversee onsite EUC support operations (L2/L3) Ensure SLA, KPI, and customer satisfaction targets are consistently met Act as the primary onsite point of contact for EUC-related matters Provide VIP and executive support as required

Team Management Guide, mentor, and support onsite EUC engineers/analysts Perform workload management, shift planning, and task prioritization Conduct knowledge sharing, training, and SOP adherence Drive performance improvement and ownership within the team

Technical Responsibilities Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printers support Support Microsoft 365, collaboration tools, and enterprise applications Troubleshoot complex EUC issues and coordinate escalations with teams and vendors Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs Ensure compliance with security standards, patching, and endpoint protection

Process & Continuous Improvement Review and enhance SOPs, KBs, and operational processes Identify service improvement opportunities and risk areas and drive corrective actions Ensure accurate ticket documentation and reporting Participate in incident management, RCA, and problem management activities

Stakeholder & Vendor Management Communicate effectively with business stakeholders and leadership Participate in major incident bridges and provide clear updates

Base Salary Range: $60,000 - $80,000 per annum

TCS Employee Benefits

Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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