IT Support Level I Job Nashville area,Tennessee USA,IT/Tech

JOB SUMMARY

Provide Tier I technical assistance and support for issues related to application permissions, software, and hardware.

QUALIFICATIONS/ REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

Excel in a fast-paced, demanding, and continuously changing environment
The ability to work on a team, maintain a positive attitude, and be open to learning
Strong creative problem-solving skills, analytical skills, and a strong work ethic
Install, modify, and repair printers, computer hardware, and software
Ability to frequently multi-task and prioritize tasks

EXPERIENCE

Windows OS installation and troubleshooting
Hardware troubleshooting (desktops, laptops, peripherals)
Experience with Microsoft Office Suite
Comprehension of basic networking architecture and troubleshooting
Basic Active Directory knowledge

RESPONSIBILITIES AND DUTIES

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Work with employees across all company locations and departments to assess and respond to IT needs

Interact with hardware and software vendors to resolve user problems

Responsible for desktop configurations, imaging and providing maintenance of these systems

Document tickets, changes, and system configurations

Analyzes users' system problems and provide solutions

Onboarding new users

End user hardware deployment

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