Field Services Team Lead

Field Services Team Lead

Duration: 9 months

• Lead and manage Field Services operations, including desktop and end-user device support.
• Supervise and mentor Field Services Technicians, providing guidance, training, and performance reviews.
• Coordinate daily team tasks, ensuring adherence to SLA and escalation procedures.
• Serve as primary point of contact for escalated technical issues and client communications.
• Oversee client build support, including troubleshooting complex technical issues and coordinating system upgrades and deployments.
• Ensure compliance with IT policies, standards, and operational procedures.
• Manage deployment and support for desktops, laptops, Microsoft 365, Zebra printers, medical lab devices, and other end-user technology.
• Maintain inventory of IT equipment and track service actions.
• Drive continuous improvement in service delivery and operational efficiency through collaboration with management.

• Advanced troubleshooting skills for hardware, software, and network issues.
• Experience leading technical projects and small teams.
• Proficiency with enterprise-level ticketing systems, documentation, and SLA frameworks.
• Familiarity with PC imaging, Microsoft 365 troubleshooting, and operational programs.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills; able to interact professionally with diverse groups.
• Preferred: A+ Certification or equivalent technical certification.

• 5–7 years of experience in desktop support or equivalent technical training.
• 1–2 years of experience in supervisory or leadership roles within IT support.
• Proven experience managing escalated technical issues and leading small technical teams.

• Relevant technical training, certifications, or degree in IT, Computer Science, or related field.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at  Kindly forward this to any other interested parties. Thank you!

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.