Vanderbilt University Medical Center; VUMC Support Specialist

Overview

Vanderbilt University Medical Center (VUMC) Support Specialist

Job Category
:
Service

Requisition Number
: VANDE
002157

Location:

Nashville, TN (on-site)

Showing 1 location

NASHVILLE, TN
730A Freeland Station Rd
Nashville, TN 37228, USA

The Vanderbilt University Medical Center Support Specialist is involved with the day-to-day support of the VUMC MPS Contract.

The Team is responsible for conducting business in accordance with the SOW and must complete work in a timely manner to meet (or exceed) the SLA requirements.

VUMC infrastructure is unique, and RJ Young processes are customized to meet requirements. Processes Improvement should be front of mind, constantly evaluated and modified, to provide the most effective and efficient support.

• Provide onsite technical support for End User incidents, including but not limited to clearing jams, repairing equipment, and loading print drivers.
• Utilize remote diagnostic tools to address issues that do not require an onsite visit to minimize device downtime.
• Document printer inventory and device locations; research within the Pegasus system to determine outcomes for device consolidation.
• Respond to End User submitted requests (tasks), including ordering toner, delivering toner, delivering new equipment, installing new equipment, moving equipment, and removing equipment.
• Visit each of the 7000 devices for the Annual Maintenance Program to verify full functionality, complete a checklist, process paperwork, and verify equipment record (CI) accuracy.
• Assist with managed projects and shelf projects as scheduled by the RJ Young Project Manager and VUMT IT Liaison / VUMC PM, as directed by the Onsite Manager.
• Track work in VUMC’s Pegasus ticketing system; participate in onboarding training and ongoing training for new tasks.
• Follow established processes and protocols to complete assigned work from the Onsite Manager.
• Represent RJ Young professionally when interacting with End Users and uphold the company’s reputation as helpful and responsive.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Respond to an Incident (walk to device)
• Local Toner Delivery (walk with cart)
• Local Equipment Removal/Delivery (walk with cart)
• Perform Annual Maintenance Check (walk, search for devices)
• Process Annual Maintenance Paperwork (desk with multiple monitors)
• Attention to Detail
• Computer Literacy
• Data gathering and analysis
• Microsoft applications (Excel and Word)
• Continuous learning
• Integrity
• Oral communication
• Problem solving
• Self-confidence

This job typically operates in a general office environment and uses standard office equipment such as computers, phones, and printers.

Must be able to spend several hours a day walking in a hospital/office setting. Must be able to spend several hours a day sitting at a desk working on a PC. Must be able to lift packages up to 50 lbs. Must be able to team lift packages over 50 lbs. Must be able to move A4/desktop equipment to verify information.

Must be able to move A3 equipment (machines typically have casters) to verify information.

Full Time, Monday through Friday 8am to 5pm, or 7am to 4pm, or 9am to 6pm. Special circumstances may require the need to work late or on a weekend.

Local travel to customer locations in Middle Tennessee.

Required
:
High school diploma or equivalent.

Preferred
:
Prior experience with copier repair and inventory control a plus.

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

[Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.]

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Required
:
High School or better in N/A.

Associates or better in N/A.

AAP/EEO:
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.