Senior Technical Program Manager; OCI

Job Description

Oracle Cloud Infrastructure (OCI) seeks a detail-oriented Technical Program Manager to review and operationalize contract terms for GPU and cloud deals. The role involves translating contractual commitments—SLAs, delivery and capacity obligations, support terms, pricing/licensing constructs—into clear, trackable work streams and reporting. The candidate will work autonomously and cross‑functionally with Product, Engineering, Marketing, Legal, Finance, and Sales Ops to ensure obligations are understood, implemented, monitored, and met.

Location

Targeting candidates in the United States who can work onsite in Nashville, TN (priority) or Seattle, WA. Relocation assistance is provided. This is not a remote position. Visa sponsorship is not available for this role.

Responsibilities

• Contract Review and Translation
  • Review GPU and cloud deal terms, including SLAs, delivery milestones, support commitments, usage/licensing, data residency, and security obligations.
  • Translate negotiated terms into measurable requirements, acceptance criteria, and delivery plans with clear owners and timelines.
• Obligation Tracking and Compliance
  • Build and maintain an obligations register for each contract; establish health metrics and cadence for reviews.
  • Monitor performance against SLAs and delivery commitments; identify gaps and drive mitigation plans.
  • Coordinate evidence collection and audit readiness for contractual provisions (e.g., availability, capacity delivery, response times).
• Program Management and Reporting
  • Create project plans, RAID logs, and dashboards; produce executive‑ready status reports and readouts.
  • Drive cross‑functional execution across Product, Engineering, Operations, Support, and Customer Success.
  • Escalate risks, manage change requests, and ensure alignment to contractual baselines.
• Cross‑Functional Collaboration
  • Partner with Legal to clarify intent and edge cases; with Finance on commercial implications; with Product/Engineering to scope features or capacity tied to obligations.
  • Work with Marketing/Communications on customer‑facing commitments and approvals where applicable.
• Continuous Improvement
  • Standardize templates for obligation intake, tracking, and reporting.
  • Recommend process and tooling improvements to reduce risk and cycle time from contract signature to delivery.

Qualifications

• 7+ years of experience in technical program management, product operations, deal desk/contract operations, or similar roles in technology or cloud.
• Demonstrated experience reviewing and operationalizing contract terms (SLAs, delivery milestones, support/response, licensing/usage) for cloud services; GPU/HPC experience strongly preferred.
• Strong understanding of cloud service models (IaaS/PaaS/SaaS), service availability/latency metrics, capacity planning basics, and support models.
• Proven ability to create and manage obligation registers, dashboards, and KPI reporting; proficiency with spreadsheets and project management tools.
• Excellent risk management, problem‑solving, and attention to detail; capable of translating legal/commercial language into actionable technical requirements.
• Exceptional communication and stakeholder management skills; able to work autonomously and drive alignment across Product, Engineering, Marketing, Legal, Finance, and Sales.
• Legal background or experience partnering closely with Legal is a strong plus, but not required.
• Relevant certifications (e.g., OCI, PMP, Agile/Scrum) are a plus.

Preferred Tools/Skills

• Familiarity with ticketing and tracking systems (e.g., Jira), documentation (Confluence), and reporting/BI tools (e.g., Oracle Analytics, Tableau, or similar).
• Experience building executive dashboards and compliance reports for SLAs and delivery obligations.

Disclaimer

Certain U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Salary & Benefits

US:
Hiring range in USD from $78,000 - $158,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.

• Medical, dental, and vision…