IT Support Specialist: Cloud, Server & Networking

This role will partner closely with internal IT staff to support, maintain, and enhance the organization’s hardware, software, and infrastructure environments. The ideal candidate will have hands-on IT support experience, strong troubleshooting abilities, and a passion for learning new technologies. This is an excellent opportunity for someone looking to expand their technical skills set and grow within a fast-paced, evolving company.

• Provide day-to-day technical support for employees across hardware, software, and network-related issues.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, and mobile devices.
• Install, support, and maintain server and network infrastructure components.
• Respond to and resolve help desk incidents and service requests while meeting established SLA expectations.
• Monitor system performance, identify issues, and perform troubleshooting to ensure operational stability.
• Perform software updates, hardware upgrades, and routine system maintenance.
• Assist with end-user training and provide guidance on hardware and software functionality.
• Document technical procedures, troubleshooting steps, and support activities.
• Support backup, disaster recovery, and business continuity initiatives.
• Stay current on emerging technologies, industry trends, and IT best practices.

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 1–2 years of experience in an IT support or technical support environment.
• Strong troubleshooting and customer service skills with the ability to resolve technical issues efficiently.
• Working knowledge of Windows 11, Windows Server, and Microsoft SQL environments.
• Experience supporting Microsoft 365 technologies including Exchange, Active Directory, SharePoint, and Azure.
• Familiarity with virtualization and cloud platforms such as Azure Virtual Desktop, Citrix, and AWS.
• Exposure to enterprise backup and disaster recovery solutions.
• Basic scripting knowledge in Power Shell and/or SQL preferred.
• Experience supporting ERP or EDI systems is a plus.
• Understanding of system security, database maintenance, and performance monitoring.
• Ability to adapt quickly to new technologies and evolving business needs.

• Strong verbal and written communication skills.
• Self-motivated with a proactive approach to problem-solving and continuous learning.
• Highly organized, detail-oriented, and process-focused.
• Ability to work collaboratively in a team-oriented environment while also handling tasks independently.