Workstation Support Technician

IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN)

Knoxville, TN

On-Site Role

Compensation: $18/hour

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM

Type: 12+ month contract-to-hire

ABOUT THE ROLE

Our client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts.

The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization.

WHAT YOU'LL DO

• Provide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripherals
• Troubleshoot and resolve issues related to Windows and Mac environments
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange
• Install, configure, and connect printers, scanners, and other peripheral devices
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up
• Communicate technical concepts clearly to non-technical users
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver excellent customer service in a fast-paced, high-interaction environment

WHAT YOU BRING

• 1+ year of experience providing IT or technical support for inbound user requests
• Experience working with ticketing systems (Service Now preferred)
• Working knowledge of Windows and Mac desktops and laptops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Experience setting up and troubleshooting printers, scanners, and copiers
• Strong written and verbal communication skills with the ability to translate technical issues for business users
• Ability to remain calm, professional, and effective under pressure
• Strong customer service experience (in-person and/or phone support)
• Demonstrated interest in building a career in Information Technology
• Ability to receive feedback and apply constructive criticism effectively
• Associate's degree in Information Technology or related field (preferred)
• CompTIA A+ or similar technical certification (preferred)
• Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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