Product Assurance Analyst

JOB TITLE:

Product Assurance Analyst

FLSA STATUS:
Non-Exempt

DEPARTMENT:
Justice Tech

REPORTS TO:

Director, Product

SUPERVISORY RESPONSIBILITIES:

No

JOB LOCATION:

Remote

TRAVEL:
Less than 5%

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations.

* Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions.

* Conduct exploratory testing to uncover edge cases and unanticipated user behaviors.

* Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria.

* Execute manual and automated test cases, reporting defects and tracking their resolution.

* Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities.

* Participate in product reviews and provide insights into potential areas of improvement from a user perspective.

* Continuously monitor and assess product quality throughout the development lifecycle.

* Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product's functionality and user experience.

* Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations.

* Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements.

* Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement.

* Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* Ability to conduct research into application products.

* Extremely organized with strong time-management, detail oriented and inquisitive skills.

* Excellent analytical, mathematical and creative problem-solving skills.

* Highly self-motivated and directed.

* Strong understanding of software development life cycles and methodologies, including Agile/Scrum.

* Excellent analytical and problem-solving skills, with a keen eye for detail.

* Ability to think critically and approach testing from a user-centric perspective.

* Proficient in creating clear and concise test documentation.

* Effective communication skills, both written and verbal, with the ability to collaborate across teams.

* Familiarity with test management and bug tracking tools (e.g., JIRA, Test Rail, Zephyr).

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* Education:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

* Proven experience (2+ years) in product testing, quality assurance, or a similar role, preferably within a software or technology environment.

* Experience with manual testing methodologies and familiarity with automated testing tools.

* Experience with user experience (UX) principles and usability testing.

* Experience with government court software or state/county procedures are a plus